These terms and conditions will apply to you whenever you make a loan repayment to Izwe Savings and Loans Plc (“us”) via the E-Commerce platform.
If you do not accept these terms and conditions you are advised not to make use of the E-Commerce platform.
These terms and conditions must be read together with your loan agreement, as well as any other terms and conditions that apply to your relationship with us.
If there is a conflict between these terms and conditions and your loan agreement, the provisions of your loan agreement will take precedence. However, if the conflict relates to the use of the E-Commerce platform these terms and conditions apply.
E-Commerce Payment Service
E-Commerce is a service offered by us to enable you to make online repayments of your Izwe loans conveniently and securely via the E-Commerce platform.
This service will only be made available to you upon your verbal and/or written request to us. Once we have received your request to make loan repayment/s via the E-Commerce platform we will send you an SMS containing a URL to be used for purposes of the E-Commerce payment.
E-Commerce Security
For your protection as well as ours, all conversations between you and us are recorded. These recordings will be the proof of your request to us to make use of the E-Commerce payment service, unless you can prove otherwise. By using the E-Commerce platform you consent to such monitoring and recording.
For your further protection you will need to enter the correct access information or take any other steps acceptable to us for us to verify your identity when communicating with us and each time you log onto the E-Commerce platform.
Note: We will NEVER send you email, SMS or instant message communication concerning online payments, or containing a PIN or URL for online payment, unless we receive specific written and/or verbal request from you to use the E-Commerce payment service. We will never ask you to give us your sensitive secret information, including your PIN, bank account/card details or access codes by email, SMS, instant message or even over the telephone.
Please do not respond to any unsolicited communication concerning online repayments of Izwe Savings and Loans, this may be fraudulent communication. We will not be held liable for any loss, damage or claim (direct, indirect and consequential) as a result of your response to any such fraudulent or third-party correspondence.
It is your responsibility to ensure that any communication you receive concerning online Izwe loan repayments is genuine communication from us.
If you receive any suspicious communication contact our E-Commerce call centre on XXXXXXXXXXXX
The payment gateway used for our E-Commerce payment platform is Cybersource, if you are redirected to any other payment gateway abort the transaction and contact our call centre immediately.
E-Commerce Payments
Your obligation to make your loan repayments is not dependent upon the receipt of a PIN and/or URL from us. You are solely responsible for ensuring that your monthly loan repayments are received by us by the due dates as per your loan agreement and you are encouraged to use alternative methods of payment in the event you are unable to use E-Commerce payment platform for whatever reason to avoid incurring penalties.
You will have the option to select a once-off or reoccurring payment date when making payment instructions via the E-Commerce platform. In the event that your selected payment date falls on a Saturday, Sunday or recognised Kenyan public holiday, the payment date will automatically be the business day before the selected payment date.
Payments via the E-Commerce platform may take up to 72 (seventy two) hours to clear if successful.
We will deem payments via the E-Commerce platform to be made by you on the date that we receive such payment.
Payments will be allocated to offset or settle any legal and registration/collection/recovery costs first and thereafter be applied to reducing or settling any unpaid interest and thereafter the principal interest, unpaid fees and charges (including insurance), and lastly to reduce or settle the principal loan.
E-Commerce Cancellations and Refunds
Should you wish to cancel a payment instruction prior to our receipt of the funds please log a cancellation request on the E-Commerce platform by clicking on “DD Cancellation” and following the prompts.
Should you have a valid refund request in respect of funds received by us please submit your request for a refund on the E-Commerce platform by clicking “Apply for Refund” and following the prompts.
All cancellation and refund requests will be vetted by us and considered in accordance with your loan agreement as well as any other terms and conditions that apply to your relationship with us. Any refund or cancellation will be at our sole discretion and based on the status of your account at the time of the request. General
In no event will we be liable for any loss or damages as a result of delays, non-delivery, non-payment or under payment via the E-Commerce payment platform, whether due to fault, error or omission on our part or on the part of our service providers. We will not be liable for any incidental, indirect, special or consequential damages.
We may, from time to time, update or amend these terms and conditions without any prior notice to you. It is your responsibility to read the terms and conditions every time you access the E-Commerce platform. Amended terms and conditions will supersede and replace any previous versions of the terms and conditions.
If any of the provisions of these terms and conditions are determined by any competent authority to be invalid, unlawful or unenforceable, such provision will to that extent be severed from the remaining terms and conditions, which will continue to be valid and enforceable to the fullest extent permitted by law.
Our E-Commerce call centre is available on XXXXXXXX from 8am to 5pm from Monday to Friday (excluding public holidays).