Frequently asked questions

Frequently asked questions

What does Izwe do?

Izwe is a financial solutions company primarily offering personalloans to government and selected parastatal employees as well as secured lending products to individuals and SMEs.

Where does Izwe operate?

Izwe is a subsidiary of the Izwe Africa Group, an international financial solutions group that operates in Ghana, Kenya and Zambia. The group’s headquarters are located in Mauritius.

How long has Izwe been in existence?

Izwe was established in early 2014 and started serving customers in August 2014.

Is Izwe Registered with any Regulatory Bodies?

Izwe is a non-deposit taking financial institution authorised by the government of Kenya to offer unsecured check-off loans to civil servants, TSC members in all counties, as well as selected parastatals and private institutions.

Where are Izwe’s branches located?

Izwe has branches in the following locations: Eldoret, Embu, Kakamega, Kisii, Kisumu, Kitale, Malindi, Migori, Mombasa, Nairobi and Nakuru. To view our branch locator, click here.

How do I find a branch near me?

You can find your nearest branch by using the Branch Locator tool.

What will I need to apply for an Izwe Loan?
  • An employee number – either for Kenyan government employees, TSC Members across all 47 counties within Kenya, or through several private payroll institutions
  • A recent original passport size photo of yourself
  • Your most recent payslip
  • A valid national ID
  • A recent original passport size photo of yourself
  • Your most recent payslip
  • A valid national ID
  • Proof of banking details
How do I apply for a loan?

There are four ways in which you can apply for a loan with Izwe:

  1. Directly at one of our branches
  2. Through our vast sales agent network
  3. Through our helpful call centre agents. Call me back
  4. By applying online
Do I need to be permanently employed to get a loan?

Yes, and you need to be a permanently employed government, a TSC Member (across all 47 counties within Kenya, or through a number of payroll institutions. To find out if your institution qualifies connect with us. 

What loan amounts and terms can I get?

Izwe offers up to KES1,500,000 with up to 72 months (6 years) to repay.

When will my loan be paid out to me?

Once your loan has been approved, you can receive your money immediately via an EFT or Postapay, subject to all your documents being in order.

How will my loan be paid out to me?

The approved loan amount will be paid to you via EFT or Postapay.

How do I make repayments?

All personal loan repayments are made via a salary deduction at your employer. The repayments are automatically deducted via your payroll office. Even if you have a payroll deduction you must make sure that your instalments are pain in full, and on time. You are responsible for all arrears that should arise.

Can I roll-over my loan and get a larger amount?

Yes, rollovers are permitted.A new loan will be issued to the borrower, but a portion of the new loan will be used to settle the outstanding amount of the current loan, with the balance being paid out to the borrower.

Will my loan be insured?

We offer credit life insurance with our loan products which cover death, disability, medical incapacitation and retrenchment under certain terms and conditions.

What is the interest rate?

The interest rates vary depending on a number of factors. All interest rates are reflected on our pre-printed payment schedule (a sales consultant or dedicated agent can assist you with this) and on the pre-agreement that we issue to you, as per the XXX requirements.

Can I settle my loan early?

As per our standard terms and conditions a client is entitled to settle a loan prior to the contract end date. If you would like to settle your loan early contact our call centre on +254 (0) 709 530 000 and we will generate a settlement quote for you. A settlement quote takes 7 days to prepare and is valid for 3 days.

Is there a cooling off period?

As per the standard terms and conditions included in the Secured Loan Agreement, a borrower has a right to cancel their loan agreement within a certain period.

If I have some spare money, can I pay a portion of the loan, over and above my monthly deduction?

Yes, you may pay your instalment or arrears at any of our branches but your fixed salary deduction will continue to run until your loan is settled in full.

How do I get my account statement?

You are welcome to visit at Izwe branch or contact us on +254 (0) 709 530 000 to enquire about the outstanding balance of your loan or savings account.

How do I apply for a Car4Cash Loan?

You can visit one of our branches directly or contact our call centre on +254 (0) 709 530 000, to request an application form. On submission please attach the following:

  • Original car ownership documents
  • Proof of identification
  • A valid driver’s license
  • Two recent and original passport photos
  • Six months’ bank statements
  • Post-dated cheques for the loan term
What loan amounts and terms can I get from this loan?

Izwe offers up to KES3,000,000 with flexible repayment terms of up to 18 months, while you keep driving your car.

How long will it take to get my loan?

On approval you will receive access to your loan within 24 hours.

How much can I qualify for?

While the vehicle provides as collateral for this loan, we also assess your financial situation – these two factors combined determine the amount you can be eligible for, up to 70% of the value of your vehicle.
Note: the vehicle must be 10 years old or less, from date of manufacture in order to qualify.

How is the vehicle I provide used in determining how much I qualify for?

The loan amount is determined by our credit criteria, your affordability as well as the valuation amount on the vehicle.

Who pays for the valuation of my vehicle?

You will be required to pay a maximum of KES 3,300 which includes a valuation fee of KES 2,750 and KES550 NTSA search fee) for the valuation purpose.

What is the interest rate?

The interest rates vary depending on a number of factors. The interest rate be disclosed when a sales consultant provides you with the pre-agreement, as required by the Government.

How often am I required to repay my loan?

You have a contractual obligation to make equal, monthly instalments on the agreed payment date must be presented on or before the due date, without fail.

What happens if my repayment cheque bounces?

You are liable for a bounced cheque fee for every payment that bounces and Izwe will take the necessary procedures following non-payment.

Are there penalties for going into arrears?

Yes, you will be charged a penalty fee for unpaid instalments / arrears amounts.

Can I make a payment earlier than expected?

Yes, you can pay off your loan earlier than expected but you must give 20 working day’s written notice to Izwe Loans before doing so. Early settlement fees may be levied.

What happens to my car if I can’t pay my loan?

Since the vehicle is pledged as security for the loan, Izwe reserves the right, as a last resort, to auction the vehicle to recover the loan.